Rating
Average rating near 4.9
hibajee support team's quick information
Learn what you'll receive when contacting for the first time; since 2022, the support in operation has 195,800 active users and 85,290 reviews
Review
85,290 verified reviews
Active users
195,800 regular users
Uptime
99.5% uptime observed
Where we are and how to reach
Dhaka-based users usually contact between 10 AM and 6 PM; if you want to meet in person, schedule in advance to reduce wait
People across Bangladesh bring bKash, Nagad and Rocket; before talking on the phone, keep your account number and problem screenshots to speed things up
On this page you Full guide to the Help Center And Frequently Asked Questions Can be viewed separately
What to know before visiting
Come at the scheduled
From 10 AM to 6 PM, internal support is most active; sending a message earlier helps to hold one specific arcade
What to bring
Bring account number, phone model and 12 screenshots of the issue; verification can finish in under 3 minutes
Which issue to mention first
Login, Help Center, payment status or app notification that stopped; clearly state it; a one-line description is often enough
- Directions in the Dhaka area are easy
- bKash, Nagad, Rocket information is useful
- Avoid busy times to reduce wait
Contact hibajee via digital channels
Many can't come to the office, so email, chat and phone are the reliable hibajee contact channels designed to finish tasks in small messages
Email support
For detailed descriptions, email is better for login problems, app updates and account verification here
Send messageChat support
If you want a quick answer, use chat; small questions are solved in 23 steps
Open chatPhone support
In emergencies, talk on the phone; for Dhaka and surrounding areas this is the most direct route
Start callGet hibajee Help in three steps
1. Describe the issue
Describe what is happening and where you are stuck in one line; screenshots are even better
2. Verify
The team checks your account information and usually sends the first response on the same day
3. Get the solution
Settings changes, login reset or payment reconciliation may be needed; that is advised
Three questions about the Help Center
How fast will you get an
In common questions, an initial reply arrives within 15 minutes; complex verifications may take a bit longer
Can it be done without
Yes, you can do it entirely by phone, chat and email
What to do if you can't log
Provide mobile number, last login time and screenshots of the issue; this speeds up hibajee login verification
Links that may be useful
If you want to register Account creation page See how to understand payments Bangladeshi payment methods And Rules for adding funds Read it
hibajee Support, hibajee Contact and hibajee Help work together, so contact today if needed